Refund Policy
At Tesla’s Charming Frenchies, our goal is to match families with healthy, happy French Bulldog puppies. We understand that occasionally circumstances change or unexpected issues arise, and we aim to address each situation with transparency and fairness. Below, you’ll find the details of our Refund Policy, which covers a variety of scenarios to ensure clarity and peace of mind.
Refunds Due to Health Issues
We guarantee that each puppy is in good health upon arrival, as verified by a licensed veterinarian’s health certificate. Should your puppy be diagnosed with a serious health condition by a veterinarian within 72 hours of receipt, the following options are available:
- Replacement Puppy (when available)
- Full Refund
To qualify, you must provide a written diagnosis from a licensed veterinarian, and we may request a second opinion before processing the refund.
Genetic Health Guarantee Refund
Our French Bulldogs come with a one-year genetic health guarantee. If, within the first year, your puppy is diagnosed with a life-impacting genetic condition confirmed by a licensed veterinarian, you may be eligible for:
- Replacement Puppy (when available)
- Partial Refund to assist with veterinary care related to the genetic condition
Please provide a full report and written diagnosis to initiate a genetic health-related claim.
Cancellations Prior to Pickup or Shipping
We understand that unexpected changes can occur. If you need to cancel your purchase before your puppy has been picked up or shipped, we offer the following options:
- Full Refund if cancellation occurs within 48 hours of placing your deposit
- Partial Refund of 50% if cancellation occurs after 48 hours, to cover reservation and care costs incurred on behalf of your puppy
Non-Refundable Deposits
To reserve a puppy, we require a non-refundable deposit. This deposit secures your puppy and helps us prepare for their arrival in your home. If you decide not to proceed with the adoption after placing the deposit, the deposit will not be refunded. However, it may be transferable to another puppy within a six-month period based on availability.
Refund Exclusions
Please note that refunds are not available under the following conditions:
- Allergies or general pet compatibility issues
- Routine Care Expenses such as minor health issues that are treatable and do not affect the long-term health of the puppy
- Lack of Compatibility with existing pets or family dynamics
- Change of Mind after the puppy has been shipped or picked up
We encourage you to consider all factors before making a commitment to ensure a smooth and successful adoption.
Return Policy
If unforeseen circumstances prevent you from keeping your French Bulldog, we do not offer refunds but are committed to helping find a new, suitable home for your puppy. Please contact us for assistance in rehoming, as we prioritize the lifelong welfare of our puppies.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us within the applicable timeframe with all relevant documentation.
- Provide Health Documentation if claiming for health-related issues, including a written diagnosis from a licensed veterinarian.
- Review and Confirmation will be completed, after which we will discuss the available options.
At Tesla’s Charming Frenchies, we strive to ensure a transparent, fair, and smooth experience for our clients. We stand by the quality and health of our puppies and are here to support you throughout your journey with your new companion.